About Hand-Crafted Ceramics
There are many variations when making products by hand.
We hand mix our coloured screen-prints, therefore colours may vary slightly
to the colours displayed on the computer screen.
Each hand thrown pot and jug are skilfully made on the potters wheel by our
production potters, and vary slightly in size. Other products are made by hand,
and have slight variations in shape and size, making each piece unique.
Products are made to order
Products are decorated with our hand screen-prints for each order and we will advise you
on the dispatch date. Depending on what stage we are up to in production we normally
dispatch within 3-5 working days. This allows time to apply the screen-print to the products
and then fired in the kiln for the final firing.
Many designs can be applied to different pots, for example the 'birdie' design can be
applied to a dish, mini pot, mini jug, jug and pot...these make a great set.
Feel free to email your request before placing your order.
As most pieces go through more than 10 stages to the final product,
there may be a 2-4 week turnaround to craft your order.
Feel free to contact me for a custom design on our products.
Payment & Security
The shopping cart on this website is run by a Shopify web-based cart
and payments are processed direct by Paypal. Both provide you with
high levels of security. Australia wide - If you would prefer to pay by EFT
please email me for details, and your order will be dispatched on receipt of payment.
Delivery and Packaging - Special rate
FREE Postage Orders over $40.00 Standard Postage
Flat Rate - $5 Orders under $40.00 Standard Postage
Express Post $13.00
Email notification will be sent to you when your order is dispatched.
Products will be securely packaged. Please contact me within 24 hours
if your order has arrived damaged in any way and I will replace it with
the same or similar item.
Customer Happiness Guarantee
Raw Ceramics have ensured that each product is checked for quality and
made with great care. At times there may slight irregularities in the product,
this is the nature of working with natural clay on one-of-a kind handmade items.
In the rare event you change your mind or the item is not to your satisfaction,
please contact us within 2 days of receipt of your order, and return the item within 7 days.
Refunds do not include postage costs. We will pay for postage if the item is faulty.
All pots and dishes are food safe and can be hand washed in hot soapy water.
Currency & GST
All products are listed in Australian Dollars (AUD) and include GST.
Personal information you have provided with your purchase will not
be shared with a third party. Your details will kept safe and private.
Customised Order and Wholesale Enquiry
Feel free to contact us if you have a special request for a customised order.
We are happy to chat with you about creating an
exclusive range designed especially for your needs.